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Hospitality/Hotel Management Certificate

Program Description:

 This three month certificate program will provide you with special training in the hospitality/hotel area, develop quick and effective decision-making skills and enhance your human relations ability. The primary objective of this program is to prepare students initially for entry level positions in the hospitality/hotel industry. You will also develop a keen understanding of the skills necessary to be part of the team running a successful hotel or other hospitality establishments. The Hospitality/Hotel Management program will develop your understanding of both front deskand back office procedures and other essential behind-the-scenes operations. This program also satisfies the growing demand in the area; it offers a short but intensive training in the hospitality/hotel industry. This certificate program will help you get there by providing you with the skills and knowledge for the hotel industry, and prepares graduates for employment in positions within BC, Canada, USA and internationally.

 

APPLY ONLINE FOR THE HOSPITALITY/HOTEL MANAGEMENT CERTIFICATE 

 

Download Hospitality/Hotel Management Certificate Program Brochure in PDF Format
 

Program Objectives:

The main objective of this program is to train students and help them to develop professional skills in hospitality and hotel management. Each graduate is supposed to develop the necessary skills to enter into the workforce successfully and to make a career in this area in the long run.

Learning   Outcomes:

Learning outcomes to be achieved by students upon the completion of this program:

  • Reflect on the knowledge and skills acquired, differentiating between the many roles and responsibilities of an assistant manager within a range of hospitality/hotel  environment.
  • Demonstrate an understanding and awareness of the cross-cultural and ethical issues in the management of hospitality organizations.
  • Use effectively the full range of common skills developed during the program.
  • Apply and reflect on knowledge and skills acquired through classes.
  • Apply the acquired skills to administrative tasks in hotel departments
  • Work with solid work ethics, good inter-personal communications, cultural awareness, and teamwork
  • A forward looking, critical and analytical approach to service management problems.
  • Demonstrate leadership responsibilities, management skills and decision-making capabilities;
  • Use computer based applications and acquired computer skills in a variety of situations to extend business and personal capabilities;

Career Opportunities:

Upon the completion of this program, our graduates should be able to apply for the positions in hotels and resorts, golf and country clubs, convention centers and ski resorts. Specific entry positions available to graduates in hotels and resorts as assistant managers, front desk and housekeeping operators, hotel sales and marketing specialists. Some of the graduates will be part of the aboriginal hospitality and tourism initiative in BC and in Canada,in general. With the city of Vancouver hosting the 2010 Winter Olympics, there will be increasing demand for employees in the hotel industry. The hospitality industry is British Columbia’s number one employer and the projected growth to 2010 is an anticipated 34,000 additional jobs.

 

Weekday Classes

Monday to Friday
Daytime: 9am to 1pm - 13 Weeks

You can join this Program March 2, 2009.

Admission Fees:

 Registration Fee:

  $100 (domestic students)
$200 (international students) 

 Tuition Fee:

 $3,000 (domestic students)
$4,000 (international students)

 Books & Supplies (including GST):  $750
 Total:

 $3,850 (domestic students)
$4,950 (international students)

(prices in effect, February 1, 2009)

Entrance Requirements:

Acceptance into the Hospitality/Hotel Management Certificate Program requires at least grade 12 or equivalent, 19 years of age or more and must have a good command of written and spoken English. An entrance test is required.

Program Outline:

Program Outline Sources

The program and the curriculum are based on:
  1. BC Provincial Hospitality and Tourism Management Diploma Program, BC Centre for Tourism and Leadership and Innovation (main source) and
  2. American Hotel and Lodging Association (Educational Institute). RCIT is a member of American Hotel and Lodging Association and an academic partner of the AH&LA Educational Institute.

Course Outline:

HHM100 - Introduction to Hospitality/Hotel Management                                             
HHM105 - Computer Applications in Hospitality/Hotel Industry                                  
HHM110 - Managing Front Office Operations/Accommodation 1                                
HHM115 - Managing Housekeeping Operations/Accommodation 2                             
HHM120 - Management of Food and Beverage Operations                                                                                                                      
HHM125 - Business Communication                                                                              
HHM130 - Customer Service                                                                                          
HHM135 - Professional Development and Job Search Skills                                          

Course Details:

Course No
Course Name
 Weeks
HHM100

 Introduction to Hospitality

 2 
  This course provides students with a complete introduction to the world's fastest-growing industry focusing on the key factors that will impact hospitality throughout the students’ careers. Students will examine hospitality from a social science perspective; study factors that influence hospitality business in Canada, USA and around the world.  
HHM105

Computer Applications in Hospitality and Tourism Industry

 2
 

This course is an introduction to computer applications used in business. Content focuses on the use of computers in the current business context, with emphasis on the tourism and hospitality industry. Students will be required to demonstrate competency by completing assignments using selected computer software applications commonly used in the hospitality and tourism industry. The course also introduces students to spreadsheets and their utilization in variety of hospitality settings. Students will learn to create and utilize spreadsheet to support management functions in budgeting, cost, control, menu engineering, labour control and gain an understanding of how spreadsheets programs work in conjunction with a variety of hospitality specific software.

The course provides an overview of the information needs of lodging properties and food service establishments; addresses essential aspects of computer systems, such as hardware, software, and generic applications; focuses on computer-based property management systems for both front office and back office functions; examines features of computerized restaurant management systems; describes hotel sales computer applications, revenue management strategies, and accounting applications; addresses the selection and implementation of computer systems; focuses on managing information systems; and examines the impact of the Internet and private intranets on the hospitality and tourist  industry.

 
HHM110

 Managing Front Office Operations/Accommodation - 1

 2 
 

Accommodations I is an introductory course. Topics include travel patterns affecting the lodging industry, different types of lodging, functions of the various departments within a lodging operation, human resource management issues specific to hotel operations and management, current trends in guest services, competitive tactics that hotels use in their services and amenities, service philosophy and psychology, principles of front desk management and relevant operational procedures.

tudents will learn the increased role of technology in front office operations, information on e-commerce and on basic Internet concepts. Outlining strategies and action steps will be introduced in case the technology fails and employers  have to fall back on manual operations. Special case studies and exhibits will help students to understand the key concepts   Students will also  learn: the front office staff's role in delivering high-quality service, secrets to keeping the front desk profitable, the impact of e-commerce and the Internet on front office operations, the relationship of the front office to other departments   

 
HHM115

Managing Housekeeping Operations/Accommodation - 2

2
  Housekeeping is critical to the success of today´s hospitality operations. Housekeeping is identified today as one of the top three departments that could be most improved by training. Students will understand what it takes to direct the day-to-day operations of this vital department, from "big picture" management down to technical details. In order to make strong connections between the classroom and industry, the focus will be on Industry-driven case studies, listings of Web sites related to course materials, articles from The Rooms Chronicle, etc.
 
HHM120

Management of Food and Beverage Operations/Food Operations Management 

2
  This course will provide the foundation needed to make smart decisions in food and beverage operations. Topics include increasing profits by maximizing service, efficiency, and productivity; satisfying the food quality and nutritional demands of guests; meeting legal, safety, and sanitation requirements;  building business through effective marketing; nutrition:  the impact of low-carbohydrate diets on menu planning, and organic and functional foods. The sanitation and safety topics will also be in the centre of attention.  New information about technology use in the food service industry will include information on Internet advertising and computer software reports.  
HHM125

Business Communication

 1
  This course deals with both written and oral communication skills. Topics include: Foundations of Business Communication, Communicating Interculturally. Planning, writing and completing Business Messages, Letters, memos, e-mail, and other brief messages. reports and oral presentations. Writing Résumés and Application Letters. Interviewing for Employment and Following Up.  Selected topics assist students in developing skills necessary for successful management communications in the hospitality industry 
 
HHM130

Customer Service

 1
  The tutorial will cover a variety of topics to help students develop the skills and tools needed to secure placements that best match their interests, to perform professionally in the workplace and learn customer service skills.  
HHM135

Professional Development and Job Search Skills

 1
 

This course is designed to ensure students will acquire the practical skills necessary to achieve both personal and career success. The course will build on skills, knowledge and abilities acquired in the program The course consists of workshops as well as one on one sessions. Students will measure their progress through a series of self, peer and faculty assessments. Upon completion of the course students will have a clearer understanding of themselves, their strengths and weaknesses, skills and abilities and have the confidence and resources to use them effectively to move forward in their career and/or education.

The following topics will be discussed in class: Employability Skills Review, Living with Diversity Across Cultures, Critical Thinking and Decision Making, Developing Good Work Habits, Verbal and Non-Verbal Communications, Effective Customer Relations. Employer Expectations, Focusing on the Right Job, Effective Resume Preparation, Individual Counseling and Coaching, Handling Objections, Job Search Management, Self-Confidence and Self-Esteem Building, Mock Interviews  

 

 

 
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