Refund PolicyRefunds of pre-paid tuition and incidental
fees are made in accordance with the refund policy outlined on the
Enrolment Contract that is signed at registration. To ensure that you
understand your responsibilities, you should read the refund policy
carefully. It should be noted that no refund will be issued if a student
withdraws or is dismissed after 30% of the program’s duration. Also
note that if a student is sponsored, any refund issued will be paid
directly to the sponsor to the credit of the student’s account.
Refunds in Cases of Withdrawal or DismissalAll
institutions must have a refund policy which is described, in full, on
the student enrolment contract. The minimum policies acceptable to the
Agency appear below. Institutions are free to adopt a policy that is
more generous to the student. 1. Written notice must be provided: (a) By a student to the institution when the student withdraws, or (b) By the institution to the student where the institution dismisses a student.
Where
total fees have not yet been collected, the institution is not
responsible for refunding more than has been collected to date. Refunds before the program of study starts:2. Refunds before the program of study starts:
(a)
If written notice of withdrawal is received by the institution less
than seven calendar days after the contract is made, and before the
start of a program of study, the institution may retain the lesser of
10% of the total fees due under the contract or $100.
(b)
Subject to subsection (2) (a), if written notice of withdrawal is
received by the institution thirty (30) calendar days or more before
the start of a program of study, the institution may retain the lesser of 10% of the
total fees due under the contract, or $500.
(c)
Subject to subsection (2) (a), if written notice of withdrawal is
received by the institution less than thirty (30) calendar days before
the start of a program of study, the institution may retain the lesser of 20% of the
total fees due under the contract, or $1000.
Refunds after the program of study starts:3. Refunds after the program of study starts:
(a)
If written notice of withdrawal is received by the institution, or a
student is dismissed, within 10% of the program of study’s duration,
the institution may retain 30% of the total fees due under the contract.
(b)
Subject to subsection (3) (a), if written notice of withdrawal is
received by the institution, or a student is dismissed, within 30% of
the program of study’s duration, the institution may retain 50% of the
total fees due under the contract
(c) If a student withdraws or is dismissed after 30% of the program of study’s duration, no refund is required.
Refund Policy for International StudentsAn
International student is a person who is not a Canadian citizen or a
landed immigrant or who has been determined under the Immigration Act
to be a Convention Refugee. International students require a Study
Permit to study in Canada unless they are taking a course or program
with a duration of six months or less, are a minor child already in
Canada whose parents are not “visitors” in Canada, or are the family or
staff member of a foreign representative to Canada accredited by the
Department of Foreign Affairs and International Trade. Where an
institution enters into a contract with an international student the
following refund policy is applicable.
Student Authorization Related Withdrawals 1. An institution may retain the lesser of 25% of the total fees due under the contract or $300 by international students who: (a) are denied Study Permit authorization from Citizenship and Immigration Canada, or (b) do not receive authorization prior to the start of a program of study, provided that: (i)
the student notifies the institution of the circumstances subsection
(1) (a) or (b) on or before the first day of a program study is
scheduled to begin, and (ii) the student, within a reasonable
time, provides documentation of the circumstances in subsection (1) (a)
or (b) to the institution.
Non-student Authorization Related Withdrawals
2.
When an international student enrolled with and/or studying in an
institution on the basis of a Study Permit either withdraws from or
is dismissed by the institution, the institution is required to notify
Citizenship and Immigration Canada within fourteen(14) calendar days
that the student has either withdrawn or been dismissed.
Refunds before a program starts3. Refunds before a program starts:
(a) If written notice of a withdrawal is received by the institution
less than seven calendar days after the contract is made and before the
program starts, the institution may retain the lesser of 10% of the
total fees due under the contract, or $100. (b)
Subject to subsection (3) (a), if written notice of withdrawal is
received by the study institution thirty (30) calendar days or more
before the start of a program of study, the institution may retain the lesser of 10%
of the total fees due under the contract, or $500. (c)
Subject to subsection (3) (a), if written notice of withdrawal is
received by the institution less than thirty (30) calendar days before
the start of a program of study, the institution may retain the lesser of 20% of the
total fees due under the contract, or $1000. Refunds after the Program of Study starts
4. Refunds after the Program of Study starts:
(a)
If written notice of withdrawal is received by the institution, or a
student is dismissed within 10% of the program of study’s duration, the
institution may retain 30% of the total fees due under contract. (b)
If written notice of withdrawal is received by the institution, or a
student is dismissed after 10% and before 30% of a program of study’s
duration, the institution may retain 50% of the total fees due under
the contract. (c) If a student withdraws or is dismissed after 30% of the program of study’s duration, no refund is required.
Other Refund Policy Requirements- Where
a student is deemed not to have met the institutional and/or program
specific minimum requirements for admission, the institution must
refund all fees paid under the contract.
- Where an institution
provides technical equipment to a student, without cost to the student,
and the student withdraws or is dismissed, the institution may charge
the student for the equipment or the use of the equipment on a cost
recovery basis, unless the student returns the equipment unopened or as
issued within fourteen (14) calendar days.
- Refunds owing to
students must be paid within thirty (30) calendar days of the
institution receiving written notification of withdrawal, or within
thirty (30) calendar days of an institution’s written notice of
dismissal.
- Where the delivery of the program study is through
home study or distance education, refunds must be based on the percent
of the program of study completed at the rates specific to Part IV. 4(b) of the PCTIA Bylaws.
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